Support & FAQ — Capital Credit Canada
✔ 1000+ Canadians Approved✔ Fast Results✔ Money-Back Guarantee✔ Bilingual Service✔ Open Mon–Sat, 10am–3pm ET✔ $1.2M+ in Negative Items Removed✔ 1000+ Canadians Approved✔ Fast Results✔ Money-Back Guarantee✔ Bilingual Service✔ Open Mon–Sat, 10am–3pm ET✔ $1.2M+ in Negative Items Removed

Support

Have a question?
We answer.

Current clients, new clients or just curious — write or call. Every message gets a reply within one business day, in English or French.

Reach us

Write to the right person. It's faster.

New clients

Not a client yet

Pricing, eligibility, appointments, car loans, mortgages, private loans and credit cards.

[email protected]
(343) 644-4222

Disputes

Current clients

File updates, documents, credit bureau responses.

[email protected]

Hours

Hours

Monday to Saturday, 10am–3pm ET. Closed Sunday.

Book a free call with our team

Office hours: Monday to Saturday, 10am–3pm Eastern. Every message is answered within one business day. Aggressive plan clients are handled first in the queue.

Capital Credit Canada client care team

Real people, real callbacks

When you call, your details get taken right away — no endless queue, no waiting on hold. A real agent from our team calls you back and can open your file while you're on the line.

Message

Send us a message

The more detail you give us, the more useful the first reply will be.

Message received. You'll have a reply within one business day.
Capital Credit Canada office

Monday to Saturday, 10am–3pm ET. Service in English and French.

Book

Book a free call with our team

Pick a time below. Monday to Saturday, 10am–3pm ET.

Getting started

Frequently asked questions

How long will it take to repair my credit?

Every situation is different, but most of our clients see results within 60 to 90 days. First updates typically land in 30–45 days on the Regular plan and 10–20 days on the Aggressive plan.

How much will my score increase?

No two credit histories are the same. That said, depending on the situation, we've seen increases as large as 200+ points. Nobody can promise you a specific number in advance.

How does the money-back guarantee work?

If we're unable to remove any negative item from your report within 180 days of enrolling, you receive a partial refund. Three conditions: no new credit inquiries during the period, no maxed-out credit cards, and no new negative items caused by your own actions after enrolling. Failing these forfeits the guarantee.

Do you offer payment plans?

Yes. Pay in full, monthly payment plans and financing options are available on both plans. The terms are written into your agreement before any payment is taken.

Your file

Can I fix my credit myself?

Of course. It's your right and your responsibility to monitor and protect your own file, and you can dispute for free directly with Equifax Canada and TransUnion Canada. Capital Credit Canada is here if you want help from professionals who work with the bureaus and Canada's consumer reporting laws every day.

How is bad credit legally repaired?

You have the right to require that the information on your credit reports be accurate. If what's recorded doesn't fairly represent your behaviour as a consumer, you have the right to ask that it be corrected or removed. Provincial consumer reporting legislation governs this right in Canada.

How do you restore bad credit?

First we evaluate your credit history and dispute anything inaccurate. Then we prioritize the actions that will raise your score fastest — often utilization before anything else.

Can I apply for credit while in a program?

Yes, your credit is your own. Just be aware that each application adds an inquiry to your report, which affects your score — and it can void your money-back guarantee. Talk to us before you apply.

Does paying my bills restore my credit?

Paying your bills every month builds your payment history, which is the biggest single factor in your score. It doesn't remove inaccurate items already on the file — that's what the dispute work is for.

Privacy & safety

Is my information safe?

Your information is used only to work your file. We don't sell it and we don't share it beyond what's needed to process your disputes and your financing. You can ask at any time for a copy of what we hold, or for it to be deleted.

How do I stop the emails and texts?

Reply STOP to a text, use the unsubscribe link at the bottom of any email, or write to us. We remove marketing consent immediately; essential communication about an active file continues by email.

How do I spot a credit repair scam?

Be careful with anyone who promises a specific number of points, guarantees a lender approval, offers to create a "new credit file" or new identification number, demands full payment before showing you a written agreement, or won't explain what's being disputed and why.

Capital Credit Canada

Your trusted partner for credit repair, car approvals, real estate and loans. Bilingual service.

(343) 644-4222
[email protected]
[email protected]

Monday to Saturday · 10am–3pm ET

Capital Credit Canada provides credit education and credit bureau dispute services. We are not a lender, a bank or a law firm, and we do not provide legal, tax or financial advice. Outcomes vary by individual credit file, creditors and reporting agencies; we do not guarantee the removal of all negative items. Score increases and statistics shown reflect past client results and are not a promise of individual results. The money-back guarantee is partial, conditional, and described in your service agreement. Financing is arranged through licensed professionals. Real estate brokerage services in Québec are provided by a broker licensed with the OACIQ; Ontario buyers are referred to agents registered with RECO. You have the right to dispute information in your own credit file, free of charge, directly with Equifax Canada and TransUnion Canada. © 2026 Capital Credit Canada. All rights reserved.